Privacy Policy

CAPA Engine is operated by Freelong Health, LLC (“Freelong Health,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use the CAPA Engine website and services.

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, company name, industry selection, and login credentials.
• Usage information: pages viewed, interactions with the service, browser/device information, IP address, and general analytics data.
• User-submitted content: nonconformance descriptions, CAPA-related inputs, uploaded or pasted investigation details, and any related notes or records submitted through the platform.
• Payment-related information: if paid features are enabled, payment processing may be handled by a third-party payment processor. We do not store full card numbers on our servers.
• Communications: information you provide when you contact us for support, demos, or inquiries.

2. How We Use Information

• To provide, maintain, and improve CAPA Engine.
• To generate analyses, structured CAPA outputs, and related drafts.
• To authenticate users and manage accounts.
• To process transactions and manage subscriptions, if applicable.
• To respond to support requests and communicate with users.
• To monitor platform performance, security, and abuse prevention.
• To comply with legal obligations and enforce our terms.

3. AI-Generated Content

CAPA Engine uses artificial intelligence to assist with investigation structuring, probable cause generation, corrective action drafting, and effectiveness criteria. Outputs are generated based on the information you provide and should be reviewed by qualified personnel before being relied upon for regulatory, quality, compliance, or business decisions.

4. Confidential and Sensitive Information

You are responsible for determining what information you submit to the platform. Unless and until a separate written agreement states otherwise, you should avoid submitting protected health information, patient identifiers, or other highly sensitive personal information that is not necessary for your use case.

5. Sharing of Information

We may share information in the following circumstances:

• With service providers that help us operate the platform, such as hosting, analytics, email, authentication, database, and payment processing providers.
• If required by law, regulation, legal process, or governmental request.
• To protect the rights, safety, security, and integrity of our users, services, and business.
• In connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell your personal information in the ordinary sense of the term.

6. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us to request account updates or deletion, subject to applicable legal and operational requirements. You may also limit certain browser-based tracking through your device or browser settings.

9. Third-Party Services

Our service may rely on or link to third-party services. Their privacy practices are governed by their own policies and terms.

10. Children’s Privacy

CAPA Engine is intended for business and professional use and is not directed to children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact

For privacy-related questions, contact:
Freelong Health, LLC
CAPA Engine
support@capaengine.com